Auralith reviews return requests according to product condition, time since delivery, packaging, accessory completeness, and the reason for return.
Return window
Standard timing
Eligible returns and refund requests should be submitted within 14 days after delivery unless the product listing or product condition states otherwise.
Issue-related requests should be raised as soon as possible so support can review photos, package condition, and delivery details while the case is fresh.
How to start
Contact support@hongyiii.site before sending any item back. Unauthorized returns may be delayed or rejected if the return address, item condition, or request type cannot be matched.
Include the order email, product name, reason for return, and photos if the product arrived damaged, incomplete, or materially different from the listing.
Return conditions
Product condition
Returned products must be complete, safely packed, and in resalable condition where applicable.
Original packaging, manuals, accessories, cables, protective inserts, warranty cards, and bundled items should be returned with the product when included.
Excluded or limited items
Opened software, activated digital items, damaged seals, consumable accessories, modified products, heavily used items, and final sale listings may be excluded from return eligibility.
Items damaged by misuse, incorrect installation, liquid exposure, unauthorized repair, or missing accessories may be rejected or refunded partially after review.
Return shipping
Customer preference returns
Return shipping responsibility depends on the reason for return and the support review outcome.
For preference-based returns, customers may be responsible for return shipping, insurance, and safe packaging unless support confirms otherwise.
Issue-based returns
If an item is confirmed as damaged, wrong, incomplete, or materially defective on arrival, support will review the available return, replacement, exchange, or refund route.
Customers should keep carrier proof and packaging until the case is resolved.
Refund timing and exchanges
Inspection and refund
Refund timing begins after the returned goods are received, inspected, matched to the authorized case, and accepted.
Bank, payment processor, or card issuer timing may affect when funds become visible after refund approval.
Exchange availability
Exchange handling is subject to stock availability, product route, and price difference at the time of review.
If exchange stock is unavailable, support may review refund or alternative product options.