Auralith collects and handles customer information only for ordinary store operation, order handling, support, risk review, and service improvement.
Information we collect
Customer and order information
Collected information may include name, email address, delivery address, order details, product selections, support messages, and order metadata.
When customers contact support, the message may include photos, product issue details, carrier information, or return evidence provided by the customer.
Browser and local shopping data
The cart and recent order summary may be stored in the local browser so the shopping flow can continue during a session.
Clearing browser data may remove locally stored cart or order-summary information.
How information is used
Store operation
Information is used to process checkout requests, arrange delivery, provide support, review returns, respond to privacy requests, and maintain customer account flows.
Operational data may be used to identify product issues, improve navigation, reduce fraud risk, and understand which categories need better information.
Support handling
Support access should remain limited to the information needed to handle the specific customer request.
Customers should avoid sending unnecessary sensitive information through support channels.
Storage and requests
Retention and protection
Order, support, fraud-prevention, tax, accounting, and compliance records may need to be retained for a reasonable period.
The store aims to keep access to personal information limited to operationally necessary use.
Privacy contact
Privacy questions and requests can be sent to support@hongyiii.site.
Customers may be asked to verify identity or provide order context before a request is processed.